Provider of on-site services and assistance

Fournisseur de prestations et d’assistance sur sites ​
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Provider of on-site services and assistance

We provide coordination, technical assistance and training services at customer sites in France and abroad.

The Customer Assistance unit Branch system provides ongoing advice and expertise, while facilitating the tracking of spare part resupply flows.

We provide our customers with a COSS-based hotline platform. Requests are handled by Customer Support managers in accordance with contractual commitments. They rely on specialized resources to meet the following needs:

  • Putting in contact with an expert
  • Rapid on-site dispatch of technical assistance (diagnostics, training, etc.)
  • Maintenance services provided at the customer site by qualified personnel